You can email us anytime at info@utnlbrand.com. Our Customer Care hours are Monday – Friday, 9:00 AM – 5:00 PM (UK time). We strive to answer every customer inquiry within 24 hours on business days.

Our garments are designed to provide adaptive, gentle compression that conforms naturally to your body. We recommend taking your usual size for a supportive fit. If you prefer a lighter compression for relaxed daily wear, consider sizing up. If you are unsure which size to choose, email us at info@utnlbrand.com and our team will be happy to help.

Once your order is processed and dispatched, you will automatically receive a confirmation email containing a direct tracking link and courier details. Please allow 24–48 hours for the tracking status to update. You can also check your order status on our Track Your Order page.

Orders are processed within 1–3 business days and delivered within 5–8 business days, so the total estimated delivery time across the UK is 6–11 business days. Standard tracked shipping is free on all UK orders. As soon as your order is dispatched, we will send you a confirmation email with your tracking link. For full details, please read our Shipping Policy.

To maintain the gentle elasticity and smooth finish of our matte performance fabrics, wash your garments inside out in cold water on a delicate cycle. Avoid bleach and fabric softeners, and line dry or lay flat in the shade rather than tumble drying.

Please mention your full name, order number, and a brief description of your question or issue. For exchange or refund requests, please also include clear photos of the item. This allows our team to review your request and help you faster. You can reach out directly via email at info@utnlbrand.com or visit our Contact Us page.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay. All transactions are billed in GBP (£) and protected with secure encryption. Learn more on our Payment Methods page.

Our team reviews every request within 1–2 business days. Once your refund is approved, it is issued to your original payment method and typically takes 5–7 business days to appear. Please allow additional time for your bank or card provider to process it. For more details, please see our Refund Policy.

If you need to make changes or cancel an order, please email us within 24 hours of placing it at info@utnlbrand.com. Please note that once an order has been dispatched, it can no longer be changed or cancelled. Please refer to our Shipping Policy for order dispatch timelines.

Email our support team at info@utnlbrand.com within 30 days of delivery with your order number, the item(s) your request relates to, the reason for your request and clear photos of the item. Our team will review your request and reply within 1–2 business days. In most cases, you will not need to send the item back — please do not send any items to us without prior approval. For full details, please review our Refund Policy.