Refund policy

30-DAY RETURN POLICY

We have a 30-day refund and exchange policy, which means you have 30 days after receiving your item to submit a request. All requests are reviewed by our Customer Support team.

Eligibility Criteria

To be eligible for an exchange or refund, you must contact us within 30 days of delivery and provide your order number and clear photos of the item:

  • Wrong size or colour: the item must be unworn, unwashed and have its original tags attached. Please include photos showing the item with tags.
  • Faulty, damaged or incorrect items: please include photos clearly showing the issue and the product label.

Requests without an order number or photos cannot be processed.

How to Start a Request

To start a request, please email our Customer Support team at info@utnlbrand.com and include:

  • Your order number
  • The item(s) your request relates to
  • The reason for your request
  • Clear photos of the item

Our team will review your request and reply within 1–2 business days.

Important Note on Returning Items

In most cases, you will not need to send the item back. Please do not send any items to us without prior authorization — items sent without approval will not be accepted. If a return is required for your request, our support team will let you know before your request is approved and provide instructions.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible at info@utnlbrand.com if the item is defective, damaged, or if you received the wrong item. Once the issue is confirmed, we will send you a free replacement or issue a full refund.

Exchanges

If you need a different size or colour, we will send you a replacement free of charge, subject to availability. If the replacement is not available, we will issue a refund instead.

Refunds

Once your request is approved, the refund will be issued to your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Fair Use

Only one exchange or refund request can be submitted per order. We reserve the right to decline requests that do not meet this policy, where photos do not confirm the reported issue, or where there are signs of policy abuse.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Company Information

UTNL Inc.
2810 N Church St PMB 318593, Wilmington, DE 19802-4447, United States
Customer Support Email: info@utnlbrand.com